| REFUNDS & RETURNS POLICY: Refunds are granted for the following items in the circumstances listed. Otherwise, all sales are final. CUSTOM ITEM: -All sales are final on tattoos, piercings and custom orders. I guarantee that my work is completed correctly when it leaves my studio. Responsibility lies with the customer for protecting his or her investment. -You may request a cancellation on a commission prior to shipment and final payment. Deposits are non-refundable. -If custom item has been shipped, there will be no refund. Customer is responsible for insuring shipment when selecting shipping method. IN-STOCK ITEM: -Items are inspected to be sure they are free from defects. Orders are double-checked before shipment. In the event that you receive a defective item or the wrong item (i.e. an item not listed on your invoice), you are entitled to an exchange. -Notify me by email that you have received the wrong item. Provide your contact information and order number, and explain what item you received (or provide a photograph), and provide Tag ID code. -I will send instructions and an address for your return. -You will return the item in its original packaging-- unopened and undamaged. -Once I receive your return, I will process your order and provide a receipt for your return shipping refund. -In the event that the item you ordered is no longer available, you will be given a refund of the full purchase price, or you may choose another item of equal value. -All sales are final, except as noted above. CONTACT INFORMATION: To contact me, send your email to . To make sure I receive the email, please enter one of the following in the subject line: "THS REFUND" or "THS RETURN". If you are requesting your invoice for a completed order, type "THS INVOICE" into the subject line. |